Payment provider: checkout and card handling take place on Stripe. Framnova does not store full card details. Refund timing after approval is controlled by the payment provider and your bank.
Automatic renewal
Monthly and annual Pro subscriptions renew automatically at the interval and price shown at checkout until cancelled. The renewal date appears in the payment provider’s receipt or billing portal. Cancel before that date if you do not want the next period.
How cancellation works
Open Manage billing and use your Pro Token to reach Stripe’s hosted portal. If the portal cannot be opened, use the billing support route and provide your checkout or receipt identifier. Never send your Pro Token or full payment-card number.
Cancellation normally stops future renewals while keeping Pro active through the end of the paid period. Deleting the extension or clearing a Token does not cancel a subscription.
First-purchase refund requests
You may request a refund within 14 calendar days of the first Pro charge. Framnova will normally approve a good-faith request when the subscription has not been materially used for Direct MCP service. If use has been substantial, the request may be declined except where applicable law requires a refund.
This voluntary window does not reduce statutory cancellation or refund rights available in your country.
Renewal charge requests
For an unintended renewal, submit the request within 7 calendar days of the renewal charge. Framnova will normally approve it when Pro has not been materially used after renewal. A request made later may still be reviewed for duplicate charges, service failure, fraud, or rights required by law.
Duplicate charges and service failure
Report a duplicate charge, a charge you do not recognize, or a paid service that could not be activated. Include the provider name, charge date, amount, currency, and checkout or receipt identifier. Do not include full card data.
Before starting a payment dispute, contacting support may allow the issue to be resolved more quickly. This does not prevent you from using rights available through your bank or applicable law.
What happens after a refund
When a refund is issued, the associated Pro entitlement and Token may be revoked promptly. Local captures remain under your control in the browser or workspace, but remote Direct MCP access may stop and remotely stored capture sets may become unavailable.
Information needed for a request
- Checkout or receipt identifier
- Provider name, charge date, amount, and currency
- Whether this is a first charge, renewal, duplicate, or service problem
- A short explanation without sensitive screenshot content