Contact is not live yet: support@framnova.example is a non-deliverable placeholder. Self-service Token recovery and billing cancellation remain available, but assisted support, refund, privacy, and security requests cannot be received until a verified mailbox replaces it.
Extension and MCP support
Before contacting support, check the help center. If the issue remains, include:
- Chrome, extension, operating-system, and AI-client versions
- The feature and step that failed
- The exact non-sensitive error text, such as
401 - A redacted screenshot only when it is necessary
Billing, cancellation, and refunds
Include the payment provider, checkout or receipt identifier, charge date, amount, and currency. State whether the request concerns activation, cancellation, renewal, a duplicate charge, or a refund. Review the Refund and Cancellation Policy first.
Privacy and deletion requests
Delete a specific hosted Direct MCP set with the self-service deletion page. Local browser and workspace captures should be removed directly on your device. When the verified mailbox is active, other privacy requests should identify the relevant capture-set, checkout, or receipt ID without sending the Pro Token.
Security reports
Include the affected component, reproduction steps, expected impact, and a safe proof of concept. Do not access other users’ data, disrupt the service, or publish a credential. Read the Security page for current boundaries.
Contact placeholder
support@framnova.example Reserved-domain placeholder · not deliverable · replace when the verified mailbox is suppliedWhen the real mailbox is supplied, replace this address across the website and Chrome Web Store support/privacy fields, then send a test message from an unrelated account before announcing support availability.